![]() ![]() For example: one of the things I do is review tax returns that people have prepared for themselves before they send them to the IRS. Problem number 1: “The program won’t let me…” This is the one I hear most often, “The program won’t let me change the number, it won’t let me delete my neighbor’s child.” Turbo Tax is great when you’re in the act of preparing your taxes, but it’s not as easy to go back in and make a change if you’ve done something wrong and need to correct it. This is just a heads up for people using the number one tax software in America. So when I title this blog post as “Problems With Turbo Tax”, you’re not going to find an exposé of all things bad with the company. I have worked for one of their competitors – and I still like Turbo Tax better. I even seriously considered going to work for the company. I used to tell people that I’d do TV commercials for it. Note: The Call option will not be available when TurboTax Support is closed.Working on your own taxes can be frustrating no matter what software program you’re using.įirst, full disclosure: I love Turbo Tax. A phone number will then be provided, specific to your case, to speak directly with a TurboTax agent. There will be some personal information gathered so a case can be created for you. Use the following TurboTax website to contact TurboTax customer service/support The next screen will ask for all your credit card information so you can pay for the account.Ģ) Contact TT support and have them unlock the return since you used another account for 2017: On the next screen it will ask if you want Audit Defense, if you do not want this option just click on the Continue button. ![]() On the next page, to pay by credit card, click Continue. Then click on Print, save or preview this year's return. To pay the TurboTax online account fees by credit card, without completing the 2018return at this time, click on Tools at the left side of the online program screen. To pay for the upgrade so you can access your prior year tax returns, assuming that you signed onto your 2018 account with the exact same user ID you used for the prior returns. If you want to include a state program with your order click on State Taxes and complete some of the state section. In the pop-up window, scroll down to the bottom, select TurboTax Plus, and click the Upgrade Now button. Click Upgrade, located near the top of your screen. You must enter some basic personal information in the Personal Info section of the program. (If you already have the Deluxe version or better chosen then you can skip the upgrade and go straight to the payment instructions) You have to start a 2018 return using the Free edition from this website. ![]() then you have 2 options.ġ) Pay for the 2018 program to unlock the prior year returns Since you didn't file or pay for a 2018 program under the same account that you used for the 2017 return. ![]()
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